What is Revenue System Fragmentation?

A condition in which commercial capabilities operate without sufficient coordination, integration or shared governance.

Within Boderia's developing Commercial Architecture body of knowledge, this term helps describe how commercial capabilities can be designed, connected, assessed or governed. Its definition should remain consistent with the controlled vocabulary and any formally released standards.

For example, an organisation reviewing revenue system fragmentation should identify the responsible roles, the relevant processes and information, the decisions being made, and the evidence used to judge whether the arrangement works as intended.

Commercial Architecture examines strategy, people, process, technology, data and governance together. Revenue System Fragmentation should be considered in the context of those interdependencies and the revenue-system capabilities it influences. Governance of one capability alone does not establish that an organisation has a fully Governed Revenue System.

The term may also be used differently in other professional disciplines; context should be made explicit.