Revenue Operations
Customer Expansion: Definition and Commercial Context
Growth in commercial value from existing customer relationships through additional products, services, usage or scope.
Read definitionTerminology for processes, systems, data and operating practices that coordinate revenue-generating teams.
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Definitions
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Revenue Operations
Growth in commercial value from existing customer relationships through additional products, services, usage or scope.
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The coordinated management of customer interactions and responsibilities from initial engagement through retention and expansion.
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The activities used to create awareness, interest and qualified demand among potential buyers.
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The structured monitoring and management of opportunities as they progress through defined commercial stages.
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The methods used to associate commercial outcomes with contributing marketing, sales and customer activities, subject to measurement limits.
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The coordinated provision of information, training, processes and tools that help revenue-facing teams perform effectively.
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The use of integrated commercial data and analysis to improve visibility, interpretation and decisions about revenue performance.
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The cross-functional practices and capabilities used to coordinate revenue-related processes, data, systems and performance across teams.
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